myHermes

myHermes provides affordable delivery solutions for businesses and private customers throughout the UK. Part of the Hermes Group, the company offers two-day delivery service through its nationwide network of myHermes ParcelShop outlets. It also offers three-day delivery with doorstep collection using a nationwide network of independent couriers.

Hermes Tracking – Live Tracking, Track and Trace Service

All parcels sent with myHermes are tracked. Each parcel is assigned a 16 digit parcel number. This number may be entered in the ‘Track a Parcel’ tool found on the top right hand corner of the myHermes homepage. The parcel number is found on the order confirmation emailed to the sender or by logging into a myHermes account and clicking on ‘Your Shipments’ at the top right hand corner of the screen.

myHermes Delivery - Copyrights by myHermes

myHermes Delivery – Copyrights by myHermes

myHermes is not able to directly provide information on the location of a parcel that has been sent on behalf of a High Street retailer. The company is contractually unable to provide this type of information. In order to track these types of parcels, customers should contact the retailer directly and provide the details included in the order confirmation from the retailer.

Costumers are encouraged to allow up to five working days for a parcel to be delivered to a standard UK address. For remote areas such as the Scottish Highlands, the Islands of Scotland, the Isle of Man and the Isle of White, customers should allow for seven working days for delivery.

Company History and Information

Logistics - Copyrights by myHermes

Logistics – Copyrights by myHermes

myHermes provides delivery and collection services to members of the public as well as small and medium sized enterprises. Launched in 2009, the delivery service offers doorstep collection through a network of local couriers that are self-employed. In 2012, the company opened its first ParcelShop locations. As of 2014, the company operates more than 3,000 myHermes ParcelShops across the UK. The first of the company’s Parcel Lockers were launched in 2013, allowing for 24-hour drop-off of parcels sent with myHermes.

myHermes is owned by Hermes UK, which also operates an independent courier network. Hermes UK delivers over 190 million parcels each year for some of the UK’s largest online retailers. Hermes UK provides services to Arcadia Group, ASDA, ASOS, Debenhams, JD Williams John Lewis, Next Directory, QVC, Tesco and others. Hermes UK is owned by Hermes Logistik Gruppe Deutschland (HLGD), which is the largest independent home delivery service in Germany. Serving business-to-consumer and consumer-to-consumer clients, HLGD operates 14,000 ParcelShops in Germany and is one of Europe’s largest parcel shipment services.

Hermes UK is part of the Hermes Group, which includes companies active in a range of business areas. Subsidiaries are found around the world, including Russia, Italy and Germany. The Hermes Group includes sourcing and product subsidiaries Hermes-OTTO International and Hermes Hansecontrol Group, transport logistics subsidiary Hermes Transport Logistics, e-commerce companies Hermes Fulfilment and Hermes NexTec, and distribution subsidiaries Hermes Logistik Gruppe Deutschland GmbH, Hermes UK, Hermes Italia, Hermes-Logistik GmbH & Co KG, and Hermes-DPD .

More information about the Hermes Group is available at www.hermesworld.com.

myHermes Courier

Vehicles - Copyrights by myHermes

Vehicles – Copyrights by myHermes

myHermes offers door-to-door courier services with delivery to anywhere in the UK within three working days. Delivery may take up to five days for destinations in outlying areas of the UK. A network of approximately 9,500 local couriers pick up parcels directly from a home or business, as well as a designated safe place such as a neighbour’s home or a nominated location on a property such as a porch or shed.

Courier prices depend on the weight of a parcel. For delivery of parcels up to one kilogram within the UK, prices start at £2.98 including VAT as of August 2014. Prices range up to £9.98 including VAT for parcels weighting between 10 and 15 kilograms. A surcharge of £2.00 including VAT applies for remote area delivery, including destinations in Isle of Man, the Shetland Islands and the Outer Hebrides. For signature on delivery, a surcharge of £1.00 including VAT applies.

Collection may be arranged up to seven days in advance. When an order is placed before 10 p.m., customers have the option to choose next day doorstep collection of their parcel. In order to use myHermes’ courier service, customers must print off a shipping label and affix it to their packaged parcel. Collection is between 8 a.m. and 8 p.m.

To purchase a parcel label and arrange a courier pick up, please use the myHermes online servcies

Hermes Online Shop & Parcelshop Service

ParcelShops - Copyrights by myHermes

ParcelShops – Copyrights by myHermes

myHermes operates an online tool to send parcels. Customers simply enter the weight of their parcel along with the origin and destination post code. Based on this information, the tool automatically generates a quote for sending the parcel through courier collection or by dropping it off at a ParcelShop or Parcel Locker. Customers can then selected their delivery preference, along with any additional services such as signature on delivery or enhanced compensation cover.

To obtain a quote for sending a parcel, purchase a shipping label or arrange courier collection, visit www.myhermes.co.uk/send-a-parcel. In order to purchase a shipping label or arrange courier collection online, customers must register with myHermes. Registration is free and may be completed online or when purchasing a shipping label.

ParcelShops are situated in urban centres throughtout the UK. Locations generally operate with extended hours, meaning customers may drop off parcels early in the morning or in the evening. Parcels dropped off at a ParcelShop location are typically delivered within two working days. Delivery times may be longer for parcels sent to remote areas of the UK. Customers are able to get a quote for their parcel and print off labels at a ParcelShop location, as well as drop off parcels when a label has been printed online.

ParcelShop prices start at £2.78 including VAT for parcels weighting up to one kilogram, as of August 2014. Prices vary depending on the weight of the parcel, with rates up to £9.78 including VAT for parcels weighting between 10 and 15 kilograms. A surcharge of £1.00 including VAT applies for delivery of parcels in outlying areas of the UK, including the Isle of Man, the Shetland Islands and the Outer Hebrides. Signature on delivery is available for £1.00 including VAT.

To find a ParcelShop, visit the myHermesParcel Shop Finder.

myHermes Services and Shipping Options

myHermes has a range of delivery services including in-store drop-off, door-to-door couriers and drop-off lockers. Any parcel sent with myHermes must be less than 120 centimetres on any side and a maximum combined length and circumference of 225 centimetres. The parcel must also be less than 15 kilograms.

myHermes Parcel Locker

Parcels sent with myHermes may be dropped off at safe and secure lockers located throughout the UK. Parcels left in a locker will generally be delivered within two working days. Delivery times may be up to five days if a parcel is sent to outlying areas of the UK. In order to send a parcel using a locker, customers must print shipping labels at home or work.

Parcel Lockers operate 24 hours a day and seven days a week. There are more than 100 lockers located in the UK, often in local supermarkets, shopping centres and petrol stations. Prior to dropping off parcels at a locker, customers must get a quote for shipping their parcel and print their shipping label online at www.myhermes.co.uk.

When using a locker, customers simply scan the barcode on the parcel’s shipping label. This will trigger the locker door to open. Lockers are available in a variety of sizes to accommodate parcels with larger dimensions. Each item must be individually scanned when dropping off multiple parcels. The maximum parcel size for a locker is 34 by 43 by 66 centimetres. Customers may only drop off up to five parcels at a time.

Additional Services by Hermes

myHermes offers compensation for damages and Signature on Delivery on all parcels sent through its network. The delivery service also provides a range of convenient solutions for retailers, online shopping customers and businesses.

Compensation

myHermes offers compensation for damages including enhanced coverage on parcels sent through its system. All parcels are covered for up to £50 free of charge. Additional coverage up to £100 may be purchased for £1.20 including VAT and up to £250 for £2.40 including VAT. Signature on delivery is automatically added to the final cost when additional coverage is purchased.

Signature on Delivery

Signature on delivery is available for an additional fee when sending a parcel with myHermes. When this option is selected, the parcel will only be delivered to the destination household or a neighbour. A signature will be obtained at the time of delivery from the person who accepts the parcel. When purchasing the signature on delivery option, customers will be given a tracking number as normal that can then be provided to the recipient.

myHermes Returns

myHermes provides a fully-tracked returns service for many UK retailers. In order to return a parcel, customers visit returns.myhermes.co.uk and select a retailer before registering or logging into their myHermes account. Customers then select a preferred delivery method and enter payment details. Once a shipping label has been printed and affixed to a parcel, it can be dropped off at a ParcelShop or collected by a courier.

myHermes Business Accounts

Delivery man - Copyrights by myHermes

Delivery man – Copyrights by myHermes

Businesses may register for a dedicated account with myHermes. myHermes provides a range of services for businesses of all sizes, including Amazon and eBay shipping integration. This integrated system allows users to automatically import orders from Amazon and eBay accounts to a myHermes account. All orders will be visible online on the ‘Your Shipment’ page once a customer is logged into their myHermes account.

Other services provided to businesses include CSV file uploads to myHermes accounts, a structure shipments page and thermal label printing. For businesses that ship more than 100 parcels per day, myHermes also offers flexible van collections, a dedicated customer service team and invoicing.

For more information about business accounts with myHermes, email sales@myhermes.co.uk.

Excluded Items

myHermes will not delivery certain items, including any item that may be harmful or illegal. Examples of items that will not be shipped include drugs, weapons, explosives batteries, sharp instruments, perfumes and aftershaves, paint, vehicle parts, filth, and dangerous goods including flammable and toxic items. Live animals will also not be shipped.

Certain items are excluded from compensation if they are damaged while in transit. Items excluded from compensation include poorly packaged items or items that are strapped together. Other excluded items include antiques, glass, liquids, furniture, china, musical instruments, electrical items, jewellery and watches, and negotiable documents such as passports.

A full list of items that are excluded from compensation for damage and items that myHermes does not ship is available online.

myHermes Calling Cards

In most cases, couriers will leave a contact number with the calling card. Parcel recipients may use this number contact the courier in order to reschedule a delivery at no additional charge.

If a parcel recipient is not available, a courier may also leave a parcel in a safe place. A safe place will be a dry and secure location on the recipient’s property. This location may be nominated at the time the parcel is sent. Examples of a safe place include a shed, porch or greenhouse.

If a parcel is left at the property, the calling card will include clear instructions stating where the parcel was left. If the status of a parcel indicated that it was delivered and no calling card was provided with information on its location, or if the instructions are not clear, recipients should contact the courier if a contact number was provided.

All couriers are self-employed. As such, they are not obliged to leave a contact number. myHermes also does not provide contact information for their couriers. If a courier has not left a contact number, customers should contact myHermes directly for information about the location of their parcel.

Careers and Employment Opportunities

All myHermes couriers are self-employed and independent couriers that provide services to Hermes UK. In order to be a courier, individuals must be available to provide courier service at least six days per week from Monday to Saturday. They must also have a secure area for parcel storage at their home or business and own a vehicle that will be used for deliveries. Hermes automatically provides insurance on a third party basis for the use of the vehicle to collect and deliver parcels and/or catalogues on behalf of Hermes. To apply as an independent courier and for more information, visit hermes-europe.force.com/recruitment.

In addition to courier opportunities with myHermes, there are a range of job and career opportunities with Hermes UK. Hermes is divided into six business areas, including sales and marketing, finance, Information Systems (IS), change management, operations, and human resources. Various positions related to a broad range of specialties, including learning and development, payroll, health and safety, field management, business analysis, project and programme management, IT planning and services, legal, procurement, client management, and customer services.

Businesses can partner with myHermes and become a ParcelShop. As a partner, businesses will have no financial expense and are paid per parcel that is sent through the ParcelShop. Businesses are provided with all the necessary equipment and full installation of point of sale (POS) equipment. Training is also provided and regular field visits help partners develop their ParcelShop business. Parcels are collected daily by myHermes couriers from ParcelShop locations.

Contact Information

myHermes may be contacted by phone, email or webchat. To contact myHermes by email, complete the online enquiry form. To contact myHermes by phone, call 0330 333 6556.

The registered address for myHermes is Hermes Parcelnet Ltd., Capitol House, 1 Capitol Close, Morley, LS27 0WH.

Hermes tracking services in other countries:

39 Reviews on “myHermes

  1. Brian George

    Hello, You are delivering two parcels to me and I only have the tracking number for one of them.
    The one I do not have is a large parcel despatched yesterday 5th October from the following address. Can you trace it please and give me the tracking number. I have asked the sender, twice, for the tracking number but they have failed to give it:
    Sender is:

    Reply
    1. admin Post author

      We are not able to get tracking numbers based on addresses. This has to be done over the shipper. Sorry.

      Reply
  2. Sumer Myrken

    Hi,
    I bought one item from ebay on 9th september, 2015 and Hermes co. should deliver it to me but I didn’t recieve it till now !! So pls resend my item again or call me pls to organize it..
    My mobile no. 07771110273

    This is my tracking no.
    1188294247934684

    Thanks,

    Reply
    1. admin Post author

      It seems that the parcel has been delivered already.

      Reply
  3. violet c judge

    thanks for delivering my parcel safely

    Reply
    1. admin Post author

      Thank god and myHermes

      Reply
  4. E jones

    Parcel delivered this morning just thrown over back gate in the rain !! Unable to contact Hermes directly to complain. Very poor service.

    Reply
  5. Mike Nicholson

    I checked on line about the progress of my parcel, but the latest update was with local courier. I needed to know if it was being delivered today, and if so an aprox time. I called Hermes, and got a message. “Can not discuss this item with me as it was from a retail customer. I am now stuck at my address waiting for an important parcel, which may or may not arrive.Thanks Hermes.

    Reply
  6. John Thompson

    My parcel should have been delivered on Saturday 24th October by Hermes, still waiting, my tracking number is
    3841077612592056 has it gone missing? Hope that you can track it for me.
    Regards John Thompson

    Reply
    1. admin Post author

      Did you get the parcel by now?

      Reply
  7. Lisa Higham

    Good Evening,
    I’m looking for an explanation of your delivery methods to my address. I ordered some things from Mountain Warehouse which were supposedly delivered by yourselves last Tuesday to my house. In reality they were dumped at a holiday home in my village. Fortunately the guests who were staying in that property contacted the owner who happened to know who I was and contacted me to go and collect my parcel.
    So, I was horrified to learn from Amazon that a camera that I have ordered was also scheduled to be delivered by your company. I actually contacted Amazon to warn them of my recent experience but it had already been dispatched. I received an email today informing me that it has been delivered to my house…..surprise, surprise no it hasn’t. I asked Amazon to pass on the simple information to whatever idiot is delivering for you in this area that if you can’t find a property then you phone the number provided to you.
    Where did your driver dump it…….certainly not where they were supposed to
    I await your reply with interest, Amazon have been informed

    Lisa Higham

    Reply
    1. admin Post author

      Dear Lisa,

      We cannot give out statements on behalf of myHermes, as we are not related to them. What we know is that there are some misunderstandings or actions taken by the driver which are made due to time issues. You need to contact myHermes directly, if you need a statement.

      Reply
  8. Jane Pheby

    Please contact me re : left parcel @ neighbours house.

    Ref. 78954095

    Tel. 07513427155 – Jane Thank you.

    Reply
  9. Karen

    Hi, Can somebody please track a parcel for
    Miss Marleigh-jai Mortley
    234d The Tideway
    Rochester
    Kent. ME1 3QB
    England

    URGENT: I should of had a delivery date between 7th and 18th December, i then had notification that it would be delivered 19th December, but up to date i have not received the parcel. This is a VERY SPECIAL Father Christmas delivery. Please can somebody help me track this parcel.

    Reply
    1. Track-parcel member Post author

      We could do, but we need the tracking number of myHermes. Could you please post it?

      Reply
  10. T Nethercliffe

    I have to tell you that your courier service is Rubbish!!
    I have had parcels lost by your couriers also even though I leave instructions when ordering to leave my goods in the garage, they are always left on my front door step, where anyone could take them!! When I asked one of your so called couriers why he didn’t follow instructions he just SHRUGGED!!!
    Not very professional. I’ve complained about your service to Simply Be and Clarks

    Reply
  11. R rogers

    Tracking no. 9636538592376156
    This item was shown as with courier for delivery today but was not delivered. Status now show carried forward. Please advise when you will deliver. Thank you.

    Reply
  12. Trevor Ockwell

    On tracking my parcel is delivered but i have not received TRACKING NUMBER 5857996251782183

    Reply
  13. Sylvia

    Hi, Can you tell me what has happened to an Ebay order with a tracking number of 8400575248409783 ?
    The company sending to me is http://www.uniquebirdfood.co.uk though the name on Ebay is *kendallsparrotandaviary*1. The name of the person sending is Katie Kendall.

    The item was ordered late afternoon of 14 February and above is the number given to me late on 17 February. The address sent to is:
    Sylvia Allen
    Flat 2/1,
    47 St. Vincent Crescent
    Finnieston,
    Glasgow
    G3 8NG

    I am still getting an Error Message even though it is outside the 6-24 hours I should allow. The item is urgently needed for a pet and would therefore be very grateful for any help you can give me in tracking. My telephone nos. are: 0747 625 1700 or 0141 221 2727. Thank you for your time. Sylvia Allen

    Reply
  14. Malik Aijaz Hussain

    i am waiting my it was sent on 10th march from Germany to 186 Mitchum lane SW16 6NT Streatham London

    Reply
  15. dean wassell

    hi my parcel has been delivered to the wrong address and nasty dress wont refund my items hermes is the the that delivered the wrong address parcel no is 9066677473122394 I want the address where its gone to please thank you

    Reply
  16. Chris Breeds

    I recently purchased an item of E-Bay with tracking number 8823571252554089.I have not received item although it states it was left at my address in a secure place .There has been no calling cards to guide me to where the item was left.I would like confirmation from you to where it was left and if left was this a secure enough location.I never have this problem with Royal Mail as parcels are left down sorting office at Hastings.This could have been a valuable item in parcel and should never been left on doorstep for all to see.
    Many Thanks
    Chris

    Reply
  17. kyle snowden

    Gave me a tracking order that is not recognised. No point giving me one if it doesn’t wrk. I’m getting angry because I paid for delivery on or before Friday the 1st of july

    Reply
  18. stephen thompson

    Hello. I purchased a large electric drill from Ebay which the seller has been delivered to me by yourselfs. He says it was delivered on Monday the 01-08-2016 at 16-56 .I was at home at that time but I have not received it. He has given me a track number of 1025182254005881. I have been to the local shop were hermes deliver and pick up and spoken to your driver and he says he does not deliver to households .If the parcel has been delivered it is not to me. Look forward to hearing from you. Thank you Stephen

    Reply
  19. Nsimba marema

    HI Hermes
    I am in a difficult to track my parcel dropped last friday in one
    of the hermes parcelshop .. my hermes tracking number get from the
    receipt shop is P4495581. BUT it does not match.
    Would you PLEASE help me to find out where is my parcel at the
    moment ?
    the parcel was as destination the SMARTBUY GLASSES .

    Reply
  20. JINGJING NIE

    Hi! I have a parcel with the reference number:8721075807633371. I noticed that courier has tried to deliver at 12:26 today, but I was not in my flat at that moment. So could you ask the courier to deliver it now or before 8:30 tomorrow morning? Because I will have class tomorrow until 2:00 pm. If the courier try to deliver tomorrow, could he come after 3:00 tomorrow afternoon? Thank you very much!

    Reply
  21. hayley caunce

    Hi – I have just emailed to say my order not delivered but it has – sorry – 19 the green pr4 6sb – tracking number 1015589983230585 sorry about that. thanks

    Reply
  22. Linda Boyland

    I am not very happy with your service you provide as I am unable to track the delivery of a parcel containing my husbands boots sent by a company called BrandAlley. The tracking number they gave me was 1001371983228085 when they advised me that the item had been despatched, but I have been unable to track the parcel on your system to find out if it is to be delivered today. I would be much obliged If somebody would look into this for me and advise. Thanks and kind regards, Linda Boyland.

    Reply
  23. Amos Christ

    I am writing to find out why your drivers have lied to you and said they tried to deliver to my address at 16:45 hrs on the 29/09/2016 when I was at my property all day and nobody knocked on my door. I have been told that the parcel is going to be tried to be delivered today. the parcel is from American golf to ng17 4ee number 63. can you please supply tracking code so I can track the order myself. I have also got cctv on the front of my house.

    Reply
  24. Catherine Leece

    I have just found out that a parcel I ordered from Amazon has probably been lost by you – thoroughly disappointing,

    Reply
  25. Janice Snape

    the courier has called three times when I have been out, I called her and she said she couldn’t come at any other time and couldn’t hold the parcel until tomorrow when I would be in (Thursday 13th October).
    How can I get my parcel?

    Reply
  26. Kielty

    I am trying to trace my order which I paid extra to have delivered Tuesday 15th November. No card was left and entrance buzzer was not used by Hermes driver. I received that day as part of my order a package from parcelpost.
    My tracking ref: 7070984653708866. Please email your reply at: spacebunnyhopper@hotmail.com

    Reply
  27. Richard Lowe

    trying to track my package, (expecting delivery.) All I get from the tracking system is; There are currently no information for the entered tracking number available. Please check the entered tracking number for typos or try again later.

    Contacted vendor, still awaiting reply. Why can I not phone M H ? Could they not track it from my delivery address/ post code?

    Finding a viable phone number seems impossible

    Reply
  28. Mwansa Chisashi

    Kindly confirm delivery of the items on this tracking number

    Reply
  29. Mrs B. matthews

    Trying to get parcel collected which has been paid for. Several days have elapsed and two collection days booked and no collection made. What do you have to do to get a collection after pre-paying?

    Reply
  30. Carol Ann Wright

    I have been told that a parcel from THANE is with your company but it isn’t recognized by the tracking number given. I was told you received it on 16thJanuary.
    Please advise.

    Reply
  31. Norman Case

    I have been trying to track a parcel from Aei products, so far it appears that you company has it,can you possibly let me know when it will be delivered to me.

    Reply
  32. Mrs I waters

    How do I find if my parcel has been delivered. I have courier slip qvc have agreed parcel has been picked up but not received by them. Why ???

    Reply
  33. CAROL HANSON

    this is the second time you have left calling card and when I call to find out about them iam told not such no I have been in all day and left note on electric gate to say bell not working and to call no below I have had 4 card left today AND NOT ONE OF YOUR DRIVER RANG AND NOW CANNOT TRACT PARCELS

    Reply

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