Tuffnells

In excess of 700 Tuffnells vehicles operate through over 30 strategically based depots throughout the UK and Ireland. This extensive resource enables Tuffnells to offer a comprehensive range of guaranteed delivery services with the added benefit of electronic proof of delivery being available.

Tuffnells – Live Tracking, Track and Trace Service


 
 

Tuffnells Parcel Express: A Comprehensive Look at Courier Services

Courier services have become the cornerstone of today’s enterprise world. More and more sellers are using the online platform to sell their goods on one hand, and using courier services such as those provided by Tuffnells to facilitate deliveries on the other hand.

While such services weren’t common in the past, the availability of the internet and the computer has gone a long way into promoting their use and today, there are just as many businesses as customers benefitting from it. Before looking into the gains that have been made in this industry however, it’s important to look into the background of the services.

Tuffnells Parcel Delivery Then and Now

For as long as anyone can remember, there has always been need to send messages across different destinations and centuries back, couriers came in the form of messengers who would go running to deliver messages from one region to the other. However, this was soon to change when horses were adopted as a means of transport, and running messengers were replaced by riders. At this point, complex networks also started to be formed.

After this period (around the 17th century), the first post offices were set up and opened to provide more efficient services. However, the services were only available to the wealthy considering the fact that they are the only ones who could afford to handle the costs that were incurred with every mail received. With time though, the prices came down as more post offices were opened throughout the UK and in other parts of the world. Also, major reforms were made in the sector and before long, ships and trains became part of the courier network.

Today, the courier services offered are among the safest and fastest ever experienced. In addition, due to the advanced technology and stiff competition, the delivery of parcels and packages is reasonably priced, and the networks established and very efficient. Not to mention, technology has done a lot to make the process extra reliable as information on parcels and consignments can be recorded and retrieved in an instant.

The Benefits of Parcel Delivery Services

  • Easy Tracking: Previously, it would be quite frustrating for receivers waiting to get hold of their packages as they weren’t able to tell when exactly they would receive those parcels. However, couriers in the current market use advanced technology that enables customers to watch the movement of their packages from the time the goods are dispatched right up to the point of delivery.
  • Convenience and Customer Satisfaction: Customers are now keener on efficient service delivery than ever and fortunately, with courier services, they can pay for goods and have them delivered within 24 hours or less. Besides, such buyers are not limited to obtaining goods sold in brick and mortar stores around them anymore; they can make purchases from traders in any part of the world.
  • Prompt Delivery: In business, there are times when there may be need to send documents from one location to another urgently. During such instances, the services offered by courier service providers can be very helpful as the parcel can be transferred on time regardless of whether its destination is local or international.
  • Time-saving: Courier services are time-saving for business. Without them, so much time would be wasted on picking and dropping off consignments; this implies that lesser time would be left to cater for the other important aspects of the trade.
  • Reduced Costs: Parcel delivery and tracking services have contributed to significant cost reductions in the entire delivery process. Traditionally, paper would be used to record data on various consignments after which the information would be filed manually before storage. Apart from the extra workers that would be required to complete this task, more time would also be consumed in tracing files whenever there was need to retrieve information on a specific package. However, with the current computerised databases, such assignments can be completed accurately and in minimal time.

The Parcel Tracking Process

The technology used in courier tracking in the existing market has gone a long way into promoting the quality of the services being offered. Tracking allows both dispatchers and receivers to get accurate information on the movement of any particular consignment. To facilitate this process, any of two methods may be used. First, details of the package may be taken down and reported at different intervals, or alternatively, a GPS device may be placed on the vehicle transporting the consignment. With the GPS option, both parties can be able to track the package in real time, and at their own convenience. Tuffnells Parcel Express facilitates parcel tracking for safety purposes and to give customers peace of mind as well.

Importance of Obtaining Consistent Courier Services

If customers have to always ask where their delivery is or when it is going to arrive, they might soon take their business elsewhere. Any business that is aiming to grow should therefore seek to work with a service provider whose services are dependable. Meeting customer expectations will among other things, often boil down to service delivery and because of this, the courier company that a business chooses really matters.

Good parcel delivery services can make a huge difference. Having deliveries delayed because the courier couldn’t leave until the vehicle was fully loaded can lead to dissatisfied customers and lost business. Obviously, this isn’t something any trader would want to experience. Thus, it’s not just important to find a courier provider, it’s also crucial to look into the dependability of the services offered.

What to Look For In a Courier Service Provider

Considering the many service providers available in the market, finding the right courier is of utter importance. Bearing that in mind, here are the things to asses in order to get hold of the right company:

  • Professionalism: The selected parcel delivery company has to employ the highest levels of professionalism in their service delivery. The last thing any individual or business person wants to deal with is a company whose drivers keep some of the items rather than deliver them, or workers who appear not to have time to sort out customers problems.
  • Reliability: Along with professionalism, the company also needs to be reliable. This denotes that deliveries should be guaranteed such that in case a customer orders goods that are either damaged on the way or not delivered at all, they should be able to get some form of compensation. Other than that, the company should be reachable throughout the day and night to allow clients to access information about their consignments at anytime.
  • Speed: Some customers are contented having their goods delivered a few days or even a week from the time they place their order. However, in other instances, same day delivery may be required. This may especially apply when dealing with businesses related documents, or delicate goods such as some food items and medical supplies. With reference to this, if the preferred company doesn’t seem to be straightforward about the delivery timings, it is best to consider another alternative.
  • Experience: Some businesses can only facilitate delivery of parcels and small consignments while others can take charge of any delivery regardless of the type or amount of goods that needs to be transported. Dealing with a service provider who can manage any delivery is the best way to go because then, there will be no need to look from scratch in case the business needs change.
  • Pricing: Working with an experienced and reliable courier service provider is crucial, but even with that, the company’s pricing has to be factored in. The cost of the services should not just be competitive, it should also be affordable. Couriers offer different rates based on the type of delivery services they offer and the amount of care required in handling and maintaining the involved goods. For a business dispatching consignments on a regular basis however, a contractual agreement may be a good idea as it may come at a better price.
  • Obtaining Services from Tuffnells

    Tuffnells Parcel Express offers its delivery services both within and outside the UK. Once an order has been dispatched, deliveries can be made at different times: before 9:30, before 10:30 and before 12:00 the next day. There is also provision for Saturday deliveries and economy delivery which is done in 72 hours. The company’s depots are located in different parts of the country therefore providing convenience for the all parties involved.

    For safety purposes, the company makes use of a proof of delivery system through which customers can check to see when their package was delivered and also find out who signed for item. This is in addition to the satellite tracking services that customers can opt for before a consignment is shipped.

    Bottom Line

    In dealing with business, nothing is as important as customer satisfaction. The goods being offered may be of excellent quality but if there’s no safe and efficient way to get them to the retailer or the end consumer, the whole production will be meaningless. Obtaining courier services from a trusted service provider is the best way to manage deliveries and encourage business growth.

20 Reviews on “Tuffnells

  1. Kirk Rumney

    Your tracking of a parcel :Tuffnells, Tracking #: 52451188 does not work! It would be nice to know about this one as I have to go out this week and cannot be around to take delivery. Shame as you seem to have this as one of your key USP’s but I have better tracking on Hermes (and that’s saying something!)
    KR

    Reply
    1. admin Post author

      We are working on solving the issue. Tuffnells is requiring post code info and account info for tracking now, as it seems.

      Reply
  2. Frances Newson

    The track & trace service is useless 🙁 Everytime I put in the numbers I was given it comes up with an error code.

    Reply
    1. admin Post author

      Tuffnells has sometimes issues with the tracking, but we rely on their systems. Sorry for the caused inconvenience

      Reply
  3. Gail Rudge

    Absolutely brilliant service both from deliverer to call centre. Telephoned this morning (8.15am) to enquire on specific delivery time and although they could not provide this (as I didn’t have full details) the lady was more than helpful. Delivery man arrived at 10.20 VERY POLITE AND HELPFUL he was on his own delivering ×2 3m work surfaces and would not accept any assistance. Took the items into my home at a place of my choosing. Very happy with the service although I was a little jubious as I had read some of the reviews earlier (which prompted my call in the first place) very happy lady 👍

    Reply
  4. Andy Rae

    This Tracking site does not work, will not give any details and just gives this response to any entry.

    Online Automotive Order Dispatched [Ref: OAO178069]
    OAP179171 These are the details of my delivery ongoing and I get no answer but this RUBBISH on your site…..

    Buffer cannot be null.
    Parameter name: buffer

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.ArgumentNullException: Buffer cannot be null.
    Parameter name: buffer

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace:

    [ArgumentNullException: Buffer cannot be null.
    Parameter name: buffer]
    System.IO.MemoryStream..ctor(Byte[] buffer, Boolean writable) +14188161
    CeamlessSite.SqlViewStatePage.LoadPageStateFromPersistenceMedium() +1383
    System.Web.UI.Page.LoadAllState() +51
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2533

    Reply
  5. MARY MITCHELL

    I cannot track a delivery with just a tracking number (59508) which has been provided. Royal mail can be tracked easily with just a tracking number

    Reply
  6. tracey

    How can I find out when the goods I’ve ordered will be delivered by yourselves to me as when I try to find out it says account no and don’t have one

    Reply
  7. GEOFF FRRED

    I AM VERY DISAPPOINTED WITH YOUR SERVICE. MY PARCEL WAS TAKEN TO YOUR DEPOT ON THURS 24 MARCH 2016. I APPRECIATE IT WAS EASTER, I WAS ASSURED IT WOULD BE DELIVERED TODAY THE 29 M ARCH 2016. I LEFT THREE WAYS OF CONTACTING ME AND IN THE END I TELEPHONED JET SPORTS LTD (TEL. 033202232948 OR 01884675801) THEY DID NOT GIVE ME A TRACKING NUMBER. THEY SAID TO WAIT IN UNTIL 18.00HRS.
    I AM NOW TOLD IT WILL BE DELIVERED TOMORROW 30 MARCH 2016 AND ANOTHER DAY OF HANGING AROUND AS MY CONTACTS FOR LEAVING THE PARCEL MAYBE NOT BE AVAILABLE.
    IF YOUR DRIVER IS DELIVERING PLEASE COULD HE TELEPHONE 009731199531 OR THE MANAGER OF THE FLATS 02084418154 OR TRY 29 OF THIS BLOCK. MY ADDRESS IS 27 HOMESTEAD COURT GREAT NORTH ROAD BARNET HERTS EN5 1EQ. THANKING YOU. DR GEOFF FREED

    Reply
  8. Philip Lucas

    i ordered a sofa bed on the sunday. I had a delivery date of the 18th april at the latest and details of how to track my order. On monday i kept checking my emails for a fixed time/date as i was told that i would get an email the day before delivery. Again on tuesday i checked emails and still nothing. I then spent a lot of time on the tuffnells website trying to track the progress of my parcel. Every time i tried checking i got a server error. i tried on my phone,the same thing happened. My wife then checked on her phone again the same error message. I eventually gave up and phoned only to be told that the parcel was on the lorry for delivery today!!! It was only dumb luck that i was in on my lunch break when the delivery driver pulled up outside our house. He was very apologetic for the problems and tried to reassure me it was just a “glitch” in the system. I still don’t think tuffnells are a) aware of this “glitch” or b) care about not notifying customers as to delivery times/dates as they should

    Reply
  9. Len Arnold 07788976449 m

    On Monday you delivered a parcel from Schluter Systems to Conwy but unfortunately whoever you delivered it to was not at Bryn Corach Bungalow as detailed on the Priority notice 01148202212151 your driver received a signature from a J Davies for the delivery .
    Could you please advise where he collected this signature

    Reply
  10. Ron Weaving

    Unable to track my parcel, which I am expecting today, wrote in my consignment no 25817, to no avail. Estimation would be helpful.

    Reply
  11. Ion Stici

    Hello, we are from AVS GLOBE LOGISTICS LTD
    We are looking for work with our vans
    we have our vans and drivers
    if you are interested, do not hesitate to call us
    thank you

    Reply
  12. Derek Broughton

    You brag about your “tracking”, but I CAN’T track my delivery! All I have is a Tracking # (46279) which may be the same as your Consignment Ref , but shows me nothing. It’s wonderful that YOUR customers can track a package (maybe), but if the people that you are delivering to can’t see where the package is (AS THEY CAN WITH PRACTICALLY EVERY OTHER DELIVERY SERVICE!), they’ll stop using those vendors.

    As it is, I have no hint when I’m going to need to go home to wait for you, and no reason to expect you’d be on time anyway.

    Reply
  13. Prof B J McGettrick

    I was due to have a case collected between 8am and 6pm on 7 June 2016. I remained at home all day waiting for the courier. Nobody came and the case has not been collected. There has been no phone call, email, or explanation given.

    I cannot afford to be at home any longer. I cannot contact the office in Lanark, the local office.

    Can an explanation be given and a suggested solution? I cannot find any other way of communicating other than this.

    Reply
  14. WILLIAM BARKER

    MY NAME IS WILLIAM BARKER 15 FIRTREE GROVE NUNEATON WARWICKSHIRE CV11 4QX. I SHOULD HAVE HAD A DLIVERY FROM YOURSELFS OF A GARDEN HAMOCK SWING ON EITHER TUESDAY 21/06/2016 OR WENDESDAY 22/06/2016,THE ITEM AS NOT BEEN DELIVERED AS YET,WHY NOT. I HAVE A TRACKING NUMBER FOR THIS ITEM WHICH IS 3835620.I HAVE TRIED THIS NUMBER BUT I GET NUMBER NOT KNOWN.MY PHONE NUMBER IS 02476348641,I EXPECT A CALL FROM YOURSELFS BY 10AM FRIDAY IF NO CALL BY THEN I WILL TAKE THE MATTER FURTHER.

    Reply
  15. merlyn jones

    this tracking system is a load of rubbish it does not respond to the number that as been given also your firm does not answer the phone very ignorant

    Reply
  16. Nick Jones

    Ref delivery to be returned to Germany, tracking number N62500191, sender Nick Jones BS48 2XG.
    Has this parcel been shipped yet, I am now £900+ out of pocket and it should have been shipped on the 16/06/16.
    Nothing has arrived in Germany so my refund is being held up.
    Remember, I refused to accept delivery of the parcel due to your driver throwing it (and every other parcel in his van on the road)
    Contact me on 01275 542887 after 17:00.

    Reply
  17. Abdul saeed

    Hi.my name is abdul saeed.my parcel tracking number is 49790. For next day delivery. Could you tell me when I will receive my parcel if it will be delivered tomorrow please? thank you

    Reply
  18. Colin Rounsley

    Not good enough. Time wasted entering details and waiting!

    Reply

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