Hermes Tracking – Live Tracking, Track and Trace Service
All parcels sent with myHermes are tracked. Each parcel is assigned a 16 digit parcel number. This number may be entered in the ‘Track a Parcel’ tool found on the top right hand corner of the myHermes homepage. The parcel number is found on the order confirmation emailed to the sender or by logging into a myHermes account and clicking on ‘Your Shipments’ at the top right hand corner of the screen.
myHermes is not able to directly provide information on the location of a parcel that has been sent on behalf of a High Street retailer. The company is contractually unable to provide this type of information. In order to track these types of parcels, customers should contact the retailer directly and provide the details included in the order confirmation from the retailer.
Costumers are encouraged to allow up to five working days for a parcel to be delivered to a standard UK address. For remote areas such as the Scottish Highlands, the Islands of Scotland, the Isle of Man and the Isle of White, customers should allow for seven working days for delivery.
Company History and Information
myHermes provides delivery and collection services to members of the public as well as small and medium sized enterprises. Launched in 2009, the delivery service offers doorstep collection through a network of local couriers that are self-employed. In 2012, the company opened its first ParcelShop locations. As of 2014, the company operates more than 3,000 myHermes ParcelShops across the UK. The first of the company’s Parcel Lockers were launched in 2013, allowing for 24-hour drop-off of parcels sent with myHermes.
myHermes is owned by Hermes UK, which also operates an independent courier network. Hermes UK delivers over 190 million parcels each year for some of the UK’s largest online retailers. Hermes UK provides services to Arcadia Group, ASDA, ASOS, Debenhams, JD Williams John Lewis, Next Directory, QVC, Tesco and others. Hermes UK is owned by Hermes Logistik Gruppe Deutschland (HLGD), which is the largest independent home delivery service in Germany. Serving business-to-consumer and consumer-to-consumer clients, HLGD operates 14,000 ParcelShops in Germany and is one of Europe’s largest parcel shipment services.
Hermes UK is part of the Hermes Group, which includes companies active in a range of business areas. Subsidiaries are found around the world, including Russia, Italy and Germany. The Hermes Group includes sourcing and product subsidiaries Hermes-OTTO International and Hermes Hansecontrol Group, transport logistics subsidiary Hermes Transport Logistics, e-commerce companies Hermes Fulfilment and Hermes NexTec, and distribution subsidiaries Hermes Logistik Gruppe Deutschland GmbH, Hermes UK, Hermes Italia, Hermes-Logistik GmbH & Co KG, and Hermes-DPD .
More information about the Hermes Group is available at www.hermesworld.com.
myHermes offers door-to-door courier services with delivery to anywhere in the UK within three working days. Delivery may take up to five days for destinations in outlying areas of the UK. A network of approximately 9,500 local couriers pick up parcels directly from a home or business, as well as a designated safe place such as a neighbour’s home or a nominated location on a property such as a porch or shed.
Courier prices depend on the weight of a parcel. For delivery of parcels up to one kilogram within the UK, prices start at £2.98 including VAT as of August 2014. Prices range up to £9.98 including VAT for parcels weighting between 10 and 15 kilograms. A surcharge of £2.00 including VAT applies for remote area delivery, including destinations in Isle of Man, the Shetland Islands and the Outer Hebrides. For signature on delivery, a surcharge of £1.00 including VAT applies.
Collection may be arranged up to seven days in advance. When an order is placed before 10 p.m., customers have the option to choose next day doorstep collection of their parcel. In order to use myHermes’ courier service, customers must print off a shipping label and affix it to their packaged parcel. Collection is between 8 a.m. and 8 p.m.
To purchase a parcel label and arrange a courier pick up, please use the myHermes online servcies
Hermes Online Shop & Parcelshop Service
myHermes operates an online tool to send parcels. Customers simply enter the weight of their parcel along with the origin and destination post code. Based on this information, the tool automatically generates a quote for sending the parcel through courier collection or by dropping it off at a ParcelShop or Parcel Locker. Customers can then selected their delivery preference, along with any additional services such as signature on delivery or enhanced compensation cover.
To obtain a quote for sending a parcel, purchase a shipping label or arrange courier collection, visit www.myhermes.co.uk/send-a-parcel. In order to purchase a shipping label or arrange courier collection online, customers must register with myHermes. Registration is free and may be completed online or when purchasing a shipping label.
ParcelShops are situated in urban centres throughtout the UK. Locations generally operate with extended hours, meaning customers may drop off parcels early in the morning or in the evening. Parcels dropped off at a ParcelShop location are typically delivered within two working days. Delivery times may be longer for parcels sent to remote areas of the UK. Customers are able to get a quote for their parcel and print off labels at a ParcelShop location, as well as drop off parcels when a label has been printed online.
ParcelShop prices start at £2.78 including VAT for parcels weighting up to one kilogram, as of August 2014. Prices vary depending on the weight of the parcel, with rates up to £9.78 including VAT for parcels weighting between 10 and 15 kilograms. A surcharge of £1.00 including VAT applies for delivery of parcels in outlying areas of the UK, including the Isle of Man, the Shetland Islands and the Outer Hebrides. Signature on delivery is available for £1.00 including VAT.
To find a ParcelShop, visit the myHermesParcel Shop Finder.
myHermes Services and Shipping Options
myHermes has a range of delivery services including in-store drop-off, door-to-door couriers and drop-off lockers. Any parcel sent with myHermes must be less than 120 centimetres on any side and a maximum combined length and circumference of 225 centimetres. The parcel must also be less than 15 kilograms.
myHermes Parcel Locker
Parcels sent with myHermes may be dropped off at safe and secure lockers located throughout the UK. Parcels left in a locker will generally be delivered within two working days. Delivery times may be up to five days if a parcel is sent to outlying areas of the UK. In order to send a parcel using a locker, customers must print shipping labels at home or work.
Parcel Lockers operate 24 hours a day and seven days a week. There are more than 100 lockers located in the UK, often in local supermarkets, shopping centres and petrol stations. Prior to dropping off parcels at a locker, customers must get a quote for shipping their parcel and print their shipping label online at www.myhermes.co.uk.
When using a locker, customers simply scan the barcode on the parcel’s shipping label. This will trigger the locker door to open. Lockers are available in a variety of sizes to accommodate parcels with larger dimensions. Each item must be individually scanned when dropping off multiple parcels. The maximum parcel size for a locker is 34 by 43 by 66 centimetres. Customers may only drop off up to five parcels at a time.
Additional Services by Hermes
myHermes offers compensation for damages and Signature on Delivery on all parcels sent through its network. The delivery service also provides a range of convenient solutions for retailers, online shopping customers and businesses.
myHermes offers compensation for damages including enhanced coverage on parcels sent through its system. All parcels are covered for up to £50 free of charge. Additional coverage up to £100 may be purchased for £1.20 including VAT and up to £250 for £2.40 including VAT. Signature on delivery is automatically added to the final cost when additional coverage is purchased.
Signature on Delivery
Signature on delivery is available for an additional fee when sending a parcel with myHermes. When this option is selected, the parcel will only be delivered to the destination household or a neighbour. A signature will be obtained at the time of delivery from the person who accepts the parcel. When purchasing the signature on delivery option, customers will be given a tracking number as normal that can then be provided to the recipient.
myHermes provides a fully-tracked returns service for many UK retailers. In order to return a parcel, customers visit returns.myhermes.co.uk and select a retailer before registering or logging into their myHermes account. Customers then select a preferred delivery method and enter payment details. Once a shipping label has been printed and affixed to a parcel, it can be dropped off at a ParcelShop or collected by a courier.
myHermes Business Accounts
Businesses may register for a dedicated account with myHermes. myHermes provides a range of services for businesses of all sizes, including Amazon and eBay shipping integration. This integrated system allows users to automatically import orders from Amazon and eBay accounts to a myHermes account. All orders will be visible online on the ‘Your Shipment’ page once a customer is logged into their myHermes account.
Other services provided to businesses include CSV file uploads to myHermes accounts, a structure shipments page and thermal label printing. For businesses that ship more than 100 parcels per day, myHermes also offers flexible van collections, a dedicated customer service team and invoicing.
For more information about business accounts with myHermes, email email@example.com.
myHermes will not delivery certain items, including any item that may be harmful or illegal. Examples of items that will not be shipped include drugs, weapons, explosives batteries, sharp instruments, perfumes and aftershaves, paint, vehicle parts, filth, and dangerous goods including flammable and toxic items. Live animals will also not be shipped.
Certain items are excluded from compensation if they are damaged while in transit. Items excluded from compensation include poorly packaged items or items that are strapped together. Other excluded items include antiques, glass, liquids, furniture, china, musical instruments, electrical items, jewellery and watches, and negotiable documents such as passports.
A full list of items that are excluded from compensation for damage and items that myHermes does not ship is available online.
myHermes Calling Cards
In most cases, couriers will leave a contact number with the calling card. Parcel recipients may use this number contact the courier in order to reschedule a delivery at no additional charge.
If a parcel recipient is not available, a courier may also leave a parcel in a safe place. A safe place will be a dry and secure location on the recipient’s property. This location may be nominated at the time the parcel is sent. Examples of a safe place include a shed, porch or greenhouse.
If a parcel is left at the property, the calling card will include clear instructions stating where the parcel was left. If the status of a parcel indicated that it was delivered and no calling card was provided with information on its location, or if the instructions are not clear, recipients should contact the courier if a contact number was provided.
All couriers are self-employed. As such, they are not obliged to leave a contact number. myHermes also does not provide contact information for their couriers. If a courier has not left a contact number, customers should contact myHermes directly for information about the location of their parcel.
Careers and Employment Opportunities
All myHermes couriers are self-employed and independent couriers that provide services to Hermes UK. In order to be a courier, individuals must be available to provide courier service at least six days per week from Monday to Saturday. They must also have a secure area for parcel storage at their home or business and own a vehicle that will be used for deliveries. Hermes automatically provides insurance on a third party basis for the use of the vehicle to collect and deliver parcels and/or catalogues on behalf of Hermes. To apply as an independent courier and for more information, visit hermes-europe.force.com/recruitment.
In addition to courier opportunities with myHermes, there are a range of job and career opportunities with Hermes UK. Hermes is divided into six business areas, including sales and marketing, finance, Information Systems (IS), change management, operations, and human resources. Various positions related to a broad range of specialties, including learning and development, payroll, health and safety, field management, business analysis, project and programme management, IT planning and services, legal, procurement, client management, and customer services.
Businesses can partner with myHermes and become a ParcelShop. As a partner, businesses will have no financial expense and are paid per parcel that is sent through the ParcelShop. Businesses are provided with all the necessary equipment and full installation of point of sale (POS) equipment. Training is also provided and regular field visits help partners develop their ParcelShop business. Parcels are collected daily by myHermes couriers from ParcelShop locations.
The registered address for myHermes is Hermes Parcelnet Ltd., Capitol House, 1 Capitol Close, Morley, LS27 0WH.Hermes tracking services in other countries: