Royal Mail pride themselves on providing a reliable and up to date tracking service for customers who send mail using their Track & Trace service. Each item sent via one of their trackable mail services comes with its own unique reference number, which can be entered online in order to track its progress.
Royal Mail – Live Tracking, Track and Trace Service
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Exact times and destinations are given, and the signature of the receiver is often viewable online shortly after the letter or package has been successfully delivered. Confirmation of delivery is also available with Royal Mail Signed For, though this does not feature tracking details in full.
Royal Mail Tracking – Copyrights by Royal Mail
Royal Mail Special Delivery Guaranteed and Royal Mail Tracked 24 and 48 are the domestic postal services which are fully track-able, International Tracking and Signature services are also available. International Tracked & Signed includes full tracking and a signature on delivery, International Tracked gives tracking at five points and confirmation of delivery, and International Signed tracks the item while it is still in the UK then provides proof of signature on delivery in the receiving country.
Both the sender and the intended recepient are able to track items using the reference code. Tracking numbers must be kept in a safe place, as once lost, access to the service is unavailable.
Royal Mail – The Company
Royal Mail is the UK’s official designated Postal Service Provider. The company Royal Mail plc was established in 1516, though it was not until 1635 that its services were made available to the public. For much of its history it has been a public company operated by the government, until the Postal Services Act 2011 came into place and, in October 2013, 700.000 members of the public purchased shares in the company when it was floated on the London Stock Exchange, formally making it a private company. Though the government maintains a share in the company, 70% of it is owned by shareholders who ultimately have the biggest say in what goes on and how it is ran.
The Royal Mail Group submits regular regulatory financial statements to Ofcom, where the companies detailed financial accounts and reports can be examined. These contain cash flows, costs and business reports. More summarized accounts can also be viewed online. As of 31/03/2014, the companies revenue was reported at 9,456.00 million (GBP), with profit after tax totaling 1,280.00 million (GBP).
Royal Mail are dedicated to the community and have a Community Support Scheme to help charities and local communities in need of aid. Each Royal Mail employee is entitled to apply for up to £200 each per year for contributions to registered UK charities or registered good causes under the scheme. Royal Mail’s official charity partners are the Alzheimer’s Society and Whizz-Kidz, who they regularly donate to. They also select a Charity of the Year for whom the group collectively fund-raises money for over the period of two years. Their current charity is Prostate Cancer UK, for whom they are aiming to raise a total of £2 million.
Royal Mail shares
Shares enable members of the public to invest in a company and grant them a degree of ownership in it, depending on how much is invested. This gives them certain rights and power within the company, and gives them the opportunity to influence decisions. Royal Mail share prices are constantly changing and are affected by a number of factors, such as the companies current profit and market share. Full details of the current Royal Mail share price can be viewed and tracked online.
Shares in the Royal Mail plc are available to purchase and can be managed and monitored using the Registrar Equiniti provided by the Royal Mail website. Here it is possible to find out the value of shares with a share valuation, change the name the shares are registered in, change an address when moving house, transfer shares to another person, pay out dividends, access documentation relating to the shares online and file a report in cases where share certificates are lost or misplaced.
Royal Mail prices
Royal Mail constantly update their prices both for personal customers sending regular mail and business customers using special postal services. As well as making adjustments to the prices, they also frequently change the specifications of what can be sent and for how much, for example the dimensions or weight allowance of a package or letter. As of June 2014, their key prices for domestic and international mail are as follows.
The prices for personal customers sending regular mail are different to those for business customers sending mail en mass on a daily or regular basis, and the prices for businesses vary in themselves too depending on how the postage is purchased, for example using a franking machine, online postage or regular stamps.
Special Delivery (Next day guaranteed)
| Letters and Large Letters |
|Regular 1st and 2nd class mail
||Royal Mail Signed For
||1st Class Letter
||Royal Mail Signed For 1st Class letter ||£1.72
|1st Class Large Letter (weighing up to 100g) ||93p
||Royal Mail Signed For 1st Class Large Letter (weighing up to 100g) ||£2.03
| 2nd Class Letter ||53p
||Royal Mail Signed For 2nd Class letter ||£1.63
| 2nd Class Large Letter (weighing up to 100g) ||73p
||Royal Mail Signed For 2nd Large Letter (weighing up to 100g) ||£1.83
This option is only intended for letters that need to be sent with utmost urgency, and offers good compensation should the company fail to meet their delivery promise.
1pm Guaranteed Special Delivery – from £6.40
9am Guaranteed Special Delivery – from £18.18
International prices for Royal mail Latters and Parcels
|Royal Mail Parcels |
| Small and Medium parcels
||Royal Mail Signed For
||1st Class Small Parcels
||1st Class Signed For Small Parcels ||from £4.30
|2nd Class Small Parcels ||from £2.80
||2nd Class Signed For Small Parcels ||from £3.90
|1st Class Medium Parcels ||from £5.65
||1st Class Signed For Medium Parcels ||from £6.75
|2nd Class Medium Parcels ||from £5.20
||2nd Class Signed For Medium Parcels ||from £6.30
There are several different options available for sending mail abroad, and prices vary depending on which Zone the country the mail is going to falls into. The Royal Mail splits prices up into three categories: Europe, World zone 1, and World zone 2.
|International Royal Mail Letter Prices|
|For letters up to and including 20g to Europe
||For letters up to and including 20g to World zone 1 and 2
|| International Tracked & Signed
|| International Tracked & Signed ||£6.28
| International Tracked ||£7.16
|| International Tracked ||£6.28
| International Signed ||£5.97
|| International Signed ||£6.28
| International Standard ||97p.
|| International Standard for letters up to and including 10g ||97p
Royal Mail – Business prices
|International Royal Mail Parcels Prices|
|For small parcels up to and including 100g to Europe
||For small parcels up to and including 100g to World zone 1
||For small parcels up to and including 100g to World zone 2
||International Tracked & Signed
||International Tracked & Signed ||£8.80
||International Tracked & Signed
|International Tracked ||£9.84
||International Tracked ||Not available
|| International Tracked ||Not available
|International Signed ||£8.20
||International Signed ||£8.80
|| International Signed ||£9.00
|International Standard ||£3.20
||International Standard ||£3.80
|| International Standard ||£4.00
For businesses that use Stamps, Online Postage or SmartStamp, special discounts are automatically applied to help cut down their costs and encourage the use of the Royal Mail over external courier services for the shipment of parcels and packages.
|Royal Mail Letters and Large Letters Prices for Business|
| 1st and 2nd Class regular mail
|| Royal Mail Signed For
|| 1st Class Letter
|| Royal Mail Signed For 1st Class letter ||£1.72
| 1st Class Large Letter (weighing up to 100g) ||93p
|| Royal Mail Signed For 1st Class Large Letter (weighing up to 100g) ||£2.03
|2nd Class Letter ||53p
|| Royal Mail Signed For 2nd Class letter ||£1.63
| 2nd Class Large Letter (weighing up to 100g) ||73p
|| Royal Mail Signed For 2nd Large Letter (weighing up to 100g) ||£1.83
|| Royal Mail Special Delivery Guaranteed (by 1pm) ||from £6.40
Addition to International Letter & Parcel prices
|Royal Mail Parcel Prices for Business|
| Small and Medium parcels
|| Royal Mail Signed For
||1st Class Small Parcels|| from £3.20
||1st Class Signed For Small Parcels – ||from £4.30
| 2nd Class Small Parcels ||from £2.80
|| 2nd Class Signed For Small Parcels ||from £3.90
| 1st Class Medium Parcels ||from £5.65
|| 1st Class Signed For Medium Parcels ||from £6.75
| 2nd Class Medium Parcels ||from £5.20
|| 2nd Class Signed For Medium Parcels ||from £6.30
Business prices for sending letters and parcels to Europe or World zone 1 and 2 are the same as the prices listed above for personal customers.
Business customers using a franking machine prices are worked out in a different way, with a 19% discount applied to letters sent by 1st class standard mail and 30% on 2nd class standard letters. The prices charged for small packages are also significantly lower, starting from £2.50, as are prices for international mail, as letters to Europe, for example, frank as just 85p.
Royal Mail postcode finder
Royal Mail Postcode finder – Copyrights by Royal Mail
One of the main features available on the Royal Mail website is their postcode finder, which enables anyone to type in either a full postcode or part of an address and then comes up with full address matches instantly. To save time, the postcode finder also automatically pulls out suggestions, as to what the address might be while the person begins entering the address or postcode. This means, it is possible to obtain someone’s full address, including the postcode. In result, the mail can then be sent, even if only the first line of it is known.
Royal Mail Online Shop
Royal Mail Online Shop – Copyrights by Royal Mail
The Royal Mail online shop is intended primarily for businesses and offices who need to order mass mail supplies, with many items catering for their needs available, such as super saver packs of envelopes, rolls and sheets of stamps, mailing boxes, prepaid envelopes, postal stationary and postage labels.
It also has a large range of goods available to the regular customer, including many gifts and collectibles related to the postal service. These include collectible stamps featuring unique designs and images, special stamp collections, pin badges, home ware and more. There also sell customisable post and go stamps and a variety of stamp collecting accessories for hobbyists to help enhance their stamp collecting experience and keep their stamps safe, protected and in prime condition. They also sell cardboard boxes, wrapping and packaging for those moving house or office.
As well as a host of physical products and stamps, the Royal Mail online shop also gives regular customers and businesses alike the option to select, purchase and print their postage services online, and includes a price calculator which shows the price before the transaction is completed. This then means the item can be posted without the need to go to a post office, with the exception of signed for mail or anything that needs proof of posting, as these require a stamp or signature from an official staff member.
Royal Mail Redelivery service
Royal Mail Mailman – Copyrights by Royal Mail
As much of Royal Mail’s postal services require a signature for proof of delivery, often times letters and parcels are undeliverable if the receiver is out when delivery is attempted. This is also the case with regular mail when the package or letter is too big to fit into someone’s letterbox and there is no secure safe place in which to leave it. A small card is generally left by the postal delivery person stating details of the recipient, the item itself and with instructions of how to pick up the item from the nearest sorting office or arrange for it to be delivered again on a nominated day.
The redelivery is bookable through the Royal Mail website, and is free of charge when booked to be delivered to the same address again or to another address that falls in the same postcode area. For a small fee, it is also possible to arrange for the package to be delivered to the nearest Post Office branch in cases where the delivery office is out of the way. To book the redelivery, the receiver must fill in the date on the ‘Something for you’ card left, their name and address and the specific barcode number on the card if there is one, so that their mail can be identified. Mail that is undeliverable is kept for 18 calendar days before it is sent back to the original sender.
Royal Mail Special delivery
Royal Mail Services – Copyrights by Royal Mail
For inland mail to the UK that needs to be sent urgently and for which next day guaranteed delivery is necessary, Royal Mail offers a premium special delivery service that ensures delivery of the item by 1pm of the next day. Unlike other Royal Mail services, this also includes Saturdays. With the Royal Mail Special Delivery service, customers are able to track the mail online as soon as it has been processed, and once delivered, they can view proof of delivery and a signature for absolute reassurance. If valuable items, for example expensive gifts or jewellery, are being shipped via the service, compensation cover is available.
For an additional fee, consequential loss cover can be purchased, meaning that if Royal Mail fail to fulfil their delivery promise and the customer incurs charges of some kind as a result, for example on official documents such as tax returns, they will cover the costs. The cost of the postage is also refunded in any cases where the delivery misses the deadline, and this is a guarantee that comes with the service, for which there is no additional cost.
Royal Mail’s Redirection service
Royal Mail Moving – Copyrights by Royal Mail
When people move house or office, one of the biggest hassles is updating contact details and addresses with all companies, customers, friends and relatives. Ensuring that every bit of mail is sent to your new address and that nothing is sent to the old one is an impossible task, and it is inevitable that within the first 3 to 12 months of any move, mail will still end up going to the old address. This can include important documents, bills or personal letters and goods, and so many people like to have the mail redirected to their new address to save any worry and reduce the risk of potential identity theft or privacy invasion. This is especially so in cases where they have moved too far away from the old address to make regular collections and checks themselves.
Royal Mail therefore offers a redirection service that quickly redirects mail sent to an old address in the customer’s name and instead delivers it to the new address. In order to benefit from this service, customers must specify their full name, birth date and address details and must also have a credit or debit card registered at the old address from which the mail is redirected.
The redirection service is available for a minimum of 3 and maximum of 12 months and costs from £24.99 per surname. It would cost, for example, the same amount for a whole family with a shared second name to redirect their mail as it would a single person. The service can be booked up to 3 months before an official moving date, so no mail is missed out or left to go astray.
Redirection is limited to a time period and you can request a renewal for an existing redirection. The first letter includes a renewal code and PIN code, which is required for a renewal of the redirection service. It is not a difficult procedure. All the data is already with Royal Mail, so the renewal is actually a simple process, that one can do any time before ending of the booked redirection. You can visit the redirection service website for more details.
The Pay a Fee Card
Pay a Fee Card – Copyrights by Royal Mail
In some cases Royal Mail will leave you a special, so-called „Pay a fee“ card. This means that an item for you will require a payment of fees. It could also mean that the sender didn’t pay the whole postage fee or that there is customs charge for the shipment. In case you received this letter, you can visit the designated ParcelForce website, on which you need to type in the reference number and pay the fee online. You can also register with Royal Mail and pay the fee directly on the website. Fees can also be paid in the stores in person, depending on the individual taste.
Royal Mail Keepsafe
Royal Mail Mailman – Copyrights by Royal Mail
Crime rates are going up and some small signs of absence from home could make ones home a target for thieves and identify fraud. Royal Mail has recognized this potential thread and offers the keepsafe service for everyone seeking little more safety. All letters and parcels are being kept safe for you until you return up to 66 days in the Royal Mail offices. You can then schedule the delivery of all your mail and packages. Setup is done usually within 5 days. The smallest package costs £12.80 for 17 days. There is an option for 24 days for £17.90 as well as a 31 days option for £22.50. The maximum of 66 days can be purchased for £42.30. Applications for the keepsafe service can be made online using an online form, or by calling the Keesafe team on 03457 777 888. One last option is sending a letter with the payment to:
- Royal Mail Keepsafe™ Team, PO Box 944, STOKE ON TRENT, ST1 5DB
Royal Mail Complaint Handling Process
Royal Mail have a customer service team that works to look into, deal with and ultimately resolve, customer complaints. They currently promise customers a response within 30 days of receiving the complaint, though this is not always possible due to the amount of enquiries they have to deal with. Complaints that concern international mail can also take longer than the normal 30 days as they require the input of foreign administrators.
For more complicated cases that may require additional correspondence with the customer, resolution of a case and any reimbursement can take up to 90 days.
Customers are able to file formal complaints online, by letter or by speaking with a Royal Mail advisor on the phone. Forms for specific complaint, for example Loss, Delay or Damage claims, are available to download through the website, or they can be picked up from any post office branch. Detailed information is required to deal with any complaints and claims, and proof of an item’s value is requested for reimbursements or compensation to be granted.
The complaints handling process can typically be divided into three to four stages, depending on the outcome and how satisfied the customer is with the service and resolution of the case.
The first step (1) entails the customer contacting the Royal Mail Customer Services Advisors, who provides the initial response. If unhappy with this response, the customer must escalate the case (2), which is then re-investigated by the Customer Resolution Team. If dissatisfied with their response, the customer then has the option to take the complaint further (3) to the Postal Review Panel, whose aim is to come to a mutual agreement that is satisfactory for both parties. If still unsatisfied with the outcome, customers can further escalate the complaint to the Postal Redress Service (4), an independent company, though this is only available in exceptional cases.
Full details of the procedure can be read here.
Royal Mail – Online Business Account (OBA)
Businesses that use Royal mail services are now able to register a special account online to purchase mail and to make managing their financial accounts and monitor spending easier. The Online Business Account is straightforward to use and simply requires sign up to create an account. Through it, businesses can see exactly how much they are spending on postal services, all in one place, and can identify mailing patterns and analyze available data to attempt to cut down the costs and improve their overall cash flow. It also shows invoices in full online and makes accessing old ones easy. Should a business wish to contest an invoice or raise a query regarding a detail on any invoice associated with their account, they can do so online.
There is an OBA help desk available, which is contactable by phone, to assist businesses with their account and any questions they might have. Trained advisers are at hand to make everything run smoothly, and can assist with technical queries regarding the service itself, for example run through how the OBA can be integrated with a business’s own system. Video tutorials are also viewable on the website, along with a demo that shows everything in action, so that businesses interested, are able to get an idea of how it works before signing up.
The manager of the account can have sole access, or they can grant as many additional staff access as they wish. This means that the manager can enable the inhouse mailing office to have the ability to quickly purchase mail services on their behalf, then view in depth details and invoices at the end of the working day, week or month. There are a total of four different reports available, including overview reports, which detail volume and sales summaries, sorting them by account and products, invoice reports, for billing dates sales order and service information, and sales order reports, which contain full sales order information.
Royal Mail jobs and careers
There are many jobs available at the Royal Mail Group, and although the roles of postman and postwoman are most common and thus the most visible, the kind of work on offer is actually varied and multifaceted, with jobs that will appeal to many skill sets. Examples include administration jobs, drivers, engineers, financial staff, security, technicians and technical advisers, human resources, data input, maintenance and graduate positions for those fresh out of University. Jobs can be found using the Royal Mail job opportunity search service, where job sectors and location preferences can be specified, and which also allows people to submit applications for jobs that appeal to them.
Royal Mail provides their staff with extensive and intensive training to prepare them for the work and puts great emphasis on safety and security in the workplace. Many of their roles have career options, with good salary increases, bonuses and rewards for long-term staff. They also come with pension arrangements and benefits, also known as the Royal Mail Defined Contribution Plan, offering good job security with a view for retirement and the long term.
Royal Mail is keen to employ skilled and knowledgeable graduates straight out of education and have many graduate programs available to train them and prepare them for a future in the company. These focus on pivotal roles within the company rather than regular postal jobs, in departments such as Operations, Engineering, HR, Technology and Logistics.
Royal Mail created an information page for those interested in the jobs, which answers the most frequent questions.